IT IL FOUNDATION & SERVICE LEVEL MANAGEMENT
February 11, 2009 by
Filed under IT Management Workshop
February 26-27, 2009
Gedung 1 BPPT Lt.15 R: 1504 Jl. MH. Thamrin No. 8 Jakarta Pusat
Introduction
ITIL stand for Information Technology Infrastructure Library
Develop by CCTA (Central Computer and Telecommunication Agency now Office of Government Commerce, OGC) in the 1980’s Objective: Efficient and cost-effective use of IT resources Other ITSM framework based on ITIL:
HP ITSM Reference model
IBM- IT Process Model
Microsoft (MOF
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